Refund Policy

We always Keep 100% satisfaction guarantee for each product. We know you're going to love our products.  But if for any reason you don’t, you’re welcome to contact us with Email ,Our Email is news@amenpop.com,we can resend a new one ,and we can refund 100% once the defect was confirm .

Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 3 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund.

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We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it.

If you are dissatisfied with your order, you can request for a prompt replacement or refund within 3 business days of receipt of package. Refund will be credited in the full amount of item prices, excluding shipping charges, and in the same form as the original payment type. Item replacement will be arranged at no cost.

To be eligible for a replacement or refund, your item must be unused and in the same condition that you received it. This only applies to incorrect and/or faulty item(s) upon receipt. We do not keep inventory therefore we cannot accept returns. Plausible reason must be given—we do not exchange products due to a change of mind, and any exchange requests of item type or model that was mistakenly chosen by purchaser will be not accepted.

To file your claim, send us an email us. Please provide some helpful information, at least a clear photograph of the item showing the defect(s) and the receipt or proof of purchase. Once the claim is received and inspected, we will send you an email notification of the approval or rejection of the claim.

We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.

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